Contact VelisAds for onboarding, monetization, campaign, and payment support.

Support topics we handle

• Publisher website onboarding, verification, install-code, and approval issues.
• Advertiser campaign setup, creative rejection, budget lock, and delivery questions.
• Payment reconciliation, add-funds status, payout method setup, and withdrawal follow-up.
• Compliance, policy interpretation, trust-and-safety review, and escalation routing.

What to include in every report

1. Exact page URL, account email, and the action taken before the issue appeared.
2. Error text, trace id, payment order id, campaign id, or website id if available.
3. Timestamp, timezone, and whether the issue is on production or local test.
4. Relevant screenshot or log snippet showing the current state.

Fastest path to resolution

Before emailing support, use the built-in guides so repeatable issues can be solved without waiting in a manual queue.

Why this page matters for SEO and trust

• Clear contact information improves business legitimacy and user confidence.
• Structured support flows reduce abandoned onboarding and unresolved payment uncertainty.
• Visible escalation routes strengthen policy, compliance, and conversion trust signals.
• Support coverage across publishers and advertisers helps more users finish onboarding successfully.

Frequently asked support questions

• Can you help with payment mismatch review? Yes, include transaction ids and current ledger state.
• Can you help with domain verification? Yes, include the verification method you tried and the live URL.
• Can you help with rejected campaigns? Yes, include creative, target URL, and policy response.
• Can you help with payout methods? Yes, include whether the payment method is already set as default.

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